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Returns

RETURNS
If for some reason you are not happy with your purchase, mail it back to us within 21 days of your order date for a full refund of the costs of the items onto a gift card. You can also bring the item into the store to return within 21 days of your order date. SALE items are final sale and cannot be returned. If 21 days have gone by since you ordered your item(s), unfortunately we can’t offer you a refund on to a gift card or exchange. Your original shipping charge is non-refundable. You will be responsible for paying for your own shipping costs for your return item, choose any carrier you like.

Once your return is received and processed, we will send you an email to notify you that we have received your returned item(s) and the details of your giftcard. It will be a code that you can redeem online (or in store) and instructions on how to use it will be included.

To be eligible for a return, your item must be in original condition: unused, tags attached and in the same condition that you received it. Please include original packing slip in with the items when you mail them back. If we receive the items used or not in the same condition as when you received them, you will be notified, the items will be returned to you and you will not receive a refund.

To return your product, you should mail your product to:
Magnolia Supply
58 San Marco Ave Suite B
St. Augustine, FL 32084
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGES
If you are wanting a different size or color in an item, we recommend purchasing that item and sending the original back. We only replace items if they are defective or damaged.  If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, send us an email at info@shopmagnoliasupply.com and we will assist you.

Any questions or concerns should be directed to info@shopmagnoliasupply.com We are always happy to help!